Privacy and Cookie policy

Statement of Privacy

This declaration is intended to protect the privacy of users and visitors of our web sites www.helb.hr and the security of personal information received in the interaction of any kind.

This notice describes the kind of information we can collect from you when you visit and use our online pages, explaining how we use the information and steps we take to protect them. The notice also describes the choices you have, regarding collecting and using your data, when visiting our online sites.

Personal information is processed by HELB d.o.o., Božjakovina, Industrijska 1, OIB 38935991904. For the purpose of any personal data inquiries HELB d.o.o. can be contacted at headquarters address, e-mail helb@helb.hr and telephone number +385 1 2781 440.

In general, you can visit our web pages without disclosing personal information about yourself (accepting cookies or entering your data in forms). When you visit our web site, we do not collect personal information about you, such as your name and contact details, unless you voluntarily send your e-mail information and thereby give your consent to reply.

Our e-mails are stored on a server where all data is protected. We keep the e-mail communication in our database for an indefinite period.

All personal data is used solely for the purposes for which they were collected and for which they were granted. Consent to process personal data can be provided by persons over 16 years of age or older, while parents or custodians may give consent for the children that are less than 16 years old. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted after the end of the purpose for which they were collected and no later than the expiration of any statutory obligations related to the storage of personal data.

Any personal data that we use are collected and used legally, honestly and transparently within an appropriate scope and limited to what is relevant and necessary for the purposes for which it is collected.

Below, we list the types of data we collect, additional circumstances in which we will share your information with authorized third parties and the additional purposes for which we use them.


What information do we collect about you and how do we use it?

We use our online web site, our network servers and internet service providers, either automatically or with the help of users and visitors of our online services, to collect a series of information on the activities of visitors and users of our web sites, and in certain cases (when sending emails via contact form eg) their personal information . Data that is not collected automatically is recorded on the device from which you accessed our network pages using the so-called cookies. Some of these cookies are automatically deleted after you leave our web pages, and some, if your browser is set up and if you have given it your consent, remain logged on your computer, tablet, or mobile phone.


What is a cookie?

For the purpose of working properly and improving the performance of this website, it must store a small quantity of information on your computer (cookies). By using this website, you agree with the use of cookies that you can block as well, after which the website will still be visible, but some website features will not be available.

The cookie is a part of the information stored on your computer, tablet, or mobile phone, which can be delivered directly from the web site you visit (first-party cookies) or in cooperation and for the needs of third-party web pages (third party cookies). The cookies generated by our web pages do not differ from those used by almost all other web pages.

Cookies typically save your settings, network page settings, etc. Once you open the web page again, your browser loads data from the cookies belonging to that web page. This allows the page to be displayed as desired or invoke apps information adapted to your needs. Cookies can have a wide range of information, including a piece of personal information. Such information can only be saved if you enable it. The same web site can not access the information you have not provided and can not access any other file on your computer.

What are temporary cookies?

Temporary cookies are also called session cookies. They are automatically removed from the computer after you close the Internet browser

What are persistent cookies?

Persistent or stored cookies remain on your computer after the Internet browser is closed. By using them, websites store information such as login names and passwords so you do not have to sign in for each visit.

What are first-party cookies?

First-party cookies come from the websites you visited, and they divided into persistent or temporary cookies. These cookies allow the data, which will be reused the next time you visit that website, to be stored.

What are third-party cookies?

Third-party cookies come from ads from other website locations (such as pop-ups or other ads) that are on the website you are visiting. These cookies enable websites to track Internet usage for marketing purposes.


For the sake of easier understanding, we divided the information collected or forwarded by our online pages into three groups:

Data registered by our web server

Our network servers automatically record traffic statistics on our web pages. These data are anonymous and very general. For example, they show total traffic, the most commonly visited pages, the total number and duration of the visit, the country of visitors, the type of browser, and devices that our web pages visited. The only personal information that is being transmitted is the IP address you accessed from our site (and this IP address is typically renewed/changed by private Internet users every 24 hours). The network server does not publicly display your IP address, and the individual data is deleted after statistic processing. Automatic processing of these data can not be excluded.

The data recorded on your computer, tablet, or mobile phone and does not transfer further – first-party cookies

With cookies, your computer, tablet, or mobile phone will document the way you browse our web pages (the size of a page display, for example) and the fact that you have given us cookie access. Furthermore, it will register the information that allows you to easily resend e-mails via our web pages, and if you have the right to access protected sites, they will record information that makes it easy to re-apply to them. You can turn off this data in your browser and remove the previous ones.

The data that is recorded on your computer and is transferred to third parties – third-party cookies

In some parts of our website, there are contents that we have built-in from the code from other websites. Access to this contents happens in the same way as you accessed the site where it was set up, so you can download the cookies that you would otherwise download through visiting this site.

Typical built in content is a content from a page that shares videos, images, etc. These pages can collect your IP address, browser information and operating system, store and download cookies to your browser, incorporate interaction tracking with built in content, including link interaction with your account at that service, if you are signed in at that time.

Our web pages are used by Google, such as Google Analytics, Google AdWords, Google Maps, YouTube, and LinkedIn, and may also contain social networking links. Your activities on browsing our web pages or on Google Maps published on them as well as YouTube video clips are posted in cookies on your computer. The information about your browsing activities is being transmitted encrypted to the owners of the above-mentioned services. All of this data is processed anonymously for statistical purposes and accessed by our domain administrators. These data provide more information than those displayed by our online server and serve us to optimize our pages and thereby improve your user experience. To learn more about what information Google collects, how to use this information, and how you can control the information sent to Google, check out the partner site of Google’s Privacy Policy: https://policies.google.com/technologies/partner-sites.

You can opt-out of Google Analytics by installing the following plug-in to your browser: https://tools.google.com/dlpage/gaoptout.

For more information on how to use social networking data, please read their privacy settings. You can also turn off cookies of this type in your browser.

You can read more about the cookies at:


Cookies we use

Cookie name Expiration time Description
_icl_current_language 24 hours Stores the current language.
cookieconsent_status 1 year Used to distinguish whether the cookie usage warning has been dismissed.
_ga 2 years Used to distinguish users in Google Analytics.
_gid 24 hours Used to distinguish users in Google Analytics.
_gat_gtag_UA_90300136_1 1 minute Used for Google Tag Manager.

How do we handle the emails you send us?

The “Contact” button is available on our web pages, which contains the appropriate e-mail form. It is run by email sending software that lets you send queries, suggestions, or comments to the joint e-mail address of HELB d.o.o.

The data you upload about yourself using email forms is used to answer your queries. When you send such messages, your personal information is required only to the extent that it is necessary for the reply. If the official persons can not respond to messages sent to the joint email address, they can forward it to another person who actively participates in the work of the company. In that case, you will receive a response from the person to whom your inquiry was forwarded.

Our employees are educated for the proper handling and storage of personal information.


Access and update your personal information

The users of our web sites have the following rights at any time:

  • the right of access to the user data;
  • the right to be informed about the processing of personal data, including the right to be informed of the correction, restriction of use or deletion of personal data;
  • the right to data transfer;
  • the right to withdraw consent;
  • the right to file a complaint;
  • the right to correct and change personal data in case the data are incomplete or inaccurate;
  • the right to be deleted in cases such as cessation of processing, withdrawal of consent or in a case of filing a complaint.
  • the right to limit processing if the accuracy of the data is disputed during the time required to verify the accuracy or for other reasons referred to in Art. 18. of Regulation 2016/679.

If you want to accomplish any of these rights, please contact us via our contact form or by posting to our address listed on our web site. We will respond to your inquiries within 30 days.


Security of your personal information

We have implemented the appropriate technical and organizational measures, to protect your personal data from unauthorized or unlawful handling and accidental loss, destruction or damage. By a series of technical and organizational measures our IT systems and third-party systems are protected against unauthorized access, modification or dissemination of your data as well as any loss or deletion. When submitting your personal information through our web sites, this information is sent over the Internet safely through high-quality encryption and stored on secure servers located in Europe and the United States (for companies that have aligned their services with EU GDPR regulations and EU-US privacy shield (http://azop.hr/images/dokumenti/522/vodic-eu-sad-stit-privatnosti.pdf).

Zagreb, September 2019.

HELB d.o.o.